Last updated: 23 March 2026
1. Introduction
This Privacy Policy explains how Coeus Software Ltd collects, uses, and protects personal data when you visit the PoliceBox website.
We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Who we are
Coeus Software Ltd is the controller of personal data collected through this website.
If you have any questions about this policy or how your data is handled, please contact:
Email: info@coeussoftware.com
3. What information we collect
We may collect and process the following types of information:
Information you provide
- Name
- Email address
- Organisation
- Any information you include when submitting a contact form or requesting a demonstration
Technical and usage information - IP address
- Browser type and device information
- Pages visited and interactions with the website
This information is collected using cookies and analytics tools (see Cookies Policy).
4. How we use your information
We use personal data to:
- Respond to enquiries and demonstration requests
- Provide information about PoliceBox and related services
- Improve the website and user experience
- Monitor website performance and usage
We do not sell personal data or use it for automated decision-making.
Marketing communications (if applicable)
Where you choose to receive updates from us, we may use your contact details to provide information about PoliceBox and related services.
You will only receive such communications where you have opted in, and you can unsubscribe at any time.
5. Legal basis for processing
We process personal data under the following legal bases:
- Legitimate interests – to operate and improve the website and respond to enquiries
- Consent – where required, such as for non-essential cookies or marketing communications
6. How we share information
We do not sell or share personal data with third parties for marketing purposes.
We may share data with:
- Trusted service providers who support the operation of the website (e.g. hosting or analytics providers)
- Professional advisers where required
All such parties are required to handle data securely and in accordance with data protection laws.
We may store enquiry and contact information securely within our internal systems, including customer relationship management (CRM) tools, to manage communications and maintain appropriate records.
7. Data retention
We retain personal data only for as long as necessary to:
- Respond to enquiries
- Provide information about PoliceBox and related services
- Maintain appropriate business records
- Meet legal and regulatory requirements
8. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
9. Your rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the ‘Get in touch page’.
10. Links to other websites
This website may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
12. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the ‘Get in touch page’.